Expert AI Customer Support

Why teams switch to AI Robodesk for support

Always-on coverage: Never miss a chat, weekend, or holiday.
Trained on your knowledge: Connect help center articles, product docs, and past conversations.
Fewer tickets, faster resolutions: Deflect repetitive questions and shorten time-to-answer for everything else.
Human handoff that feels natural: Seamless routing to live chat or your helpdesk with full conversation context.
Secure by design: Role-based access, PII redaction options, and audit trails.

Customer asks a question
Via your website widget, help center, or app.
Agent finds the answer
It searches your connected knowledge sources, drafts a response, and attaches the right article, form, or link.
Confident, cite-back replies
When available, the agent includes sources so customers can verify and self-serve deeper.
Escalate when needed
If confidence is low or policy requires a human, the conversation hands off with full history and suggested replies.

Answer FAQs & troubleshoot (returns, billing, shipping, account, setup, “how do I…”)
Guide workflows (warranty claims, cancellations, password resets, RMA steps)
Collect info (order #, device model, screenshots) and push it to your CRM/helpdesk
Surface the right resource (links, videos, forms) instead of a wall of text
Respect your rules (refund limits, tone, legal disclaimers, restricted topics)

Instant, accurate answers—without growing your ticket queue